Direct
Guests order directly — no aggregator commission
A mobile app, website, Telegram Mini App and call centre, all under the restaurant’s brand. ORDR builds and runs them, orders from every channel land on one board and go straight to the POS, and the guest base stays with you.
- App · delivery₸12,400No. 20431New
- Telegram Mini App₸8,900No. 20430In POS
- Website · delivery₸15,200No. 20429In POS
What Direct solves
An aggregator brings guests, but it takes a commission on every order and keeps the guest for itself. Your own channel gives the restaurant both back.
Every aggregator order costs a commission, and the guest never becomes yours.
Guests order from you directly, the order goes straight to the POS, the contact lands in your base.
BeforeEvery order sends a commission to the aggregator
AfterOrders in your own channel with no aggregator commission
BeforeAggregator guests leave the restaurant no contact
AfterThe guest’s phone, addresses and order history are in your base
BeforeThe website and app are ordered and fixed by an agency
AfterORDR builds and runs your website, app and Mini App under your brand
BeforeCall centre, website and app orders live in different places
AfterEvery channel on one board and straight to the POS
Key features
Every channel under the restaurant’s brand and one board for all orders. The product admin panel and channel reports are included.
Your own website and app
A website, mobile app and Telegram Mini App under your brand: delivery, pickup, express delivery, dine-in orders. A guest account with order history and addresses.
Mobile app is a one-time service
Call centre
An operator places the order in the admin panel: city, location, delivery zone, modifiers, cutlery. The stop list check prevents accepting what is out of stock.
Order board
One window for orders from every channel and product: statuses, dispatch, and from here the order goes to iiko, r_keeper, 1С or Poster.
The guest base is yours
Guest sign-in by one-time code, address book, order history. Guests of your own channel belong to the restaurant.
Status updates for guests
“Accepted”, “cooking”, “on the way” reach the guest via WhatsApp, SMS or Telegram. Messages are billed per message.
Review interception
The guest rates the order: an unhappy guest writes to you, a happy one goes on to leave a public review.
From the Chain plan
Delivery service
Your own couriers or the cheapest pickup from Wolt Drive, Yandex Go and Glovo On-Demand.
Free with the website
How it works
Let’s follow one order from your app: from the basket to the guest base.
Sample timeline for order No. 20431
- App
A guest ordered ₸12,400 worth of delivery in your app
- ORDR
Order No. 20431 is on the board with its history open
- iiko
The order is in the POS, the kitchen sees items and modifiers
- Guest
Received the “Accepted” status in WhatsApp
- Courier
Picked up the order, the guest sees the “On the way” status
- ORDR
The guest rated the order, their contact and history went into your base
Other ORDR products
They run on the same order board and can be added at any time.
- In store serviceOrders and payment from the table straight to the POS
- Delivery serviceOwn couriers and the cheapest external pickup
- Analytics and marketingChannel reports, segments, campaigns
- ORDR PayCards, Kaspi Pay, Apple Pay and fiscal receipts
- Marketplace-to-POS integrationsOrders from every aggregator in one window and straight to the POS
- ORDR CRMOrders from WhatsApp and Telegram straight to the POS
Your own channel with no aggregator commission
In a delivery economics review we will calculate how much your chain pays aggregators and show your own app and website on your menu.
