ORDR CRM
Orders from WhatsApp and Telegram straight to the POS
An operator CRM for WhatsApp, Telegram and Astra chat: all conversations in one window, the operator builds the order right in the chat, and it goes to iiko, r_keeper, 1С or Poster. The AI manager powered by Astra replies and sells on its own.
- WhatsApp · Aigerim₸9,400No. 31207New
- Telegram · Daniyar₸6,200No. 31206In POS
- Astra chat · Maria₸11,800No. 31205In POS
What CRM solves
Messenger orders are taken on personal phones: chats get lost, orders are re-typed into the POS, and management cannot see how much money came from chats.
Orders arrive on personal phones, and some chats go unanswered.
All conversations in one window, and a chat order goes straight to the POS.
BeforeChats live on staff members’ personal phones
AfterAll conversations in one inbox, each with its own operator and history
BeforeChat orders are re-typed into the POS by hand
AfterThe operator builds the order in the chat, and it goes to the POS on its own
BeforeAt night and at rush hour nobody replies to the guest
AfterThe AI manager powered by Astra replies and takes the order on its own
BeforeNobody knows how much messengers bring in
AfterChats and the orders from them show up in reports
Key features
An operator CRM that turns a chat into an order. The product admin panel and channel reports are included.
WhatsApp, Telegram and Astra chat in one window
All conversations in one inbox, filtered by channel, location and operator.
Orders straight from the chat
The operator builds the order from the menu with modifiers without leaving the chat. The order goes to the POS on its own.
Reply templates
Menu, addresses and delivery terms in one click, no typing.
Operators and roles
Each conversation is assigned to an operator, and management sees who replies and how fast.
AI manager powered by Astra
Replies to guests around the clock, builds the order and suggests adding a drink or dessert.
Product add-on
Chat analytics
How many conversations became orders and for how much, by channel and operator.
How it works
Let’s follow one order: from a WhatsApp message to the report.
Sample timeline for order No. 31207
- WhatsApp
Guest: “Two combos to 15 Abay Ave, by one o’clock”
- ORDR
The operator built order No. 31207 right in the chat
- iiko
The order is in the POS, the kitchen sees items and time
- WhatsApp
The guest received a confirmation with the total and time
- Courier
The order is on the way, the guest got the status in the chat
- ORDR
The order is closed and counted in the WhatsApp channel report
Other ORDR products
They run on the same order board. After CRM, chains usually add analytics to see which guests come back.
- Analytics and marketingChannel reports, segments, campaigns
- DirectApps and a website under your brand with no aggregator commission
- In store serviceOrders and payment from the table straight to the POS
- Marketplace-to-POS integrationsOrders from every aggregator in one window and straight to the POS
- ORDR PayCards, Kaspi Pay, Apple Pay and fiscal receipts
- Delivery serviceOwn couriers and the cheapest external pickup
Bring chat orders into one window
We will show CRM on your conversations and your menu and give you the price for your number of operators.
