Data deletion
Version of 29 September 2026
You may at any time request the deletion of personal data that ORDR received from you on the website, in the dashboards or in correspondence.
1. How to send a request
Write to us on WhatsApp or by email using the contacts under «Company details and contacts». Include your name, the phone number or email you contacted us from, and what to delete — everything or specific data. If you represent a company, add its legal name and BIN. We may ask you to confirm that the request comes from you — for example, by writing from the same number.
2. Timing
We confirm receipt of the request within one business day and delete the data no later than 30 calendar days from the date of the request.
3. What is deleted
— Contact details and application data. — Correspondence with ORDR. — User accounts in the client or partner dashboard. — Technical data associated with you.
4. What is kept by law
ORDR must keep agreements, invoices, acts and electronic invoices under the tax and accounting laws of the Republic of Kazakhstan. They are kept for the required period and then destroyed. If you are an active client, deleting the account means terminating the agreement: we settle all payments first.
5. If you are a venue guest
Data about your orders is controlled by the venue where you ordered: it is the operator of this data. Contact the venue, and we will help it fulfil your request. If you do not know whom to contact, write to us and we will forward the request to the venue.
6. Confirmation
Once the data is deleted, we let you know through the same channel the request came from.
7. Company details and contacts
- Legal name
- ТОО «Assar Team»
- BIN
- 200640011602
- Address
- Республика Казахстан, г. Алматы, ул. Гагарина, 124, н. п. 785, офис 14
- Phone
- +7 707 680 90 22
- +7 747 392 43 83
- sales@ordr.kz