Integration · Messengers and SMS
SMS campaigns — to your own guest base
ORDR sends guests promotions and news, login codes and order statuses by SMS. Campaigns go to the ORDR guest base — to everyone or a chosen segment, and for each SMS you can see whether it arrived.
How SMS campaigns go out
No separate SMS service needed: ORDR sends the SMS itself, under your brand name.
Where the guest base comes from
- Website and app
- Telegram Mini App
- Call centre
- In store
- ORDR CRM
- POS
An order with a number and history- ORDR → guestsCampaignsPromotions and news go to all guests or a chosen segment.
- ORDR → guestCodes and statusesThe guest gets a login code and order status without a phone call.
- Guests → ORDRDelivery and ordersEvery SMS shows whether it arrived, and orders placed with the campaign promo code come back into the report.
Which campaigns you can run
Every guest in ORDR has an order history across all channels, so a campaign goes to the people it is meant for, not to the whole base at once.
By segment
Who orders often, who hasn't ordered in a while, who loves a particular dish — segments are built from order history.
Win back lapsed guests
Guests who stopped ordering get an SMS with a reason to come back.
Abandoned cart
The guest built an order and didn't pay — they get a reminder with the cart contents.
Birthday
A greeting with a gift goes out on its own, on the right day.
Promo codes with a report
Each campaign has its own promo code, and the report shows how many orders and how much revenue it brought.
Codes and statuses
Login code, “order accepted”, “courier on the way” — no operator calls.
Under your brand
SMS come from your restaurant's name, not from an anonymous number.
Delivery report
Every SMS shows whether it reached the guest.
What changes in the restaurant
Without integration
- Campaigns mean a separate service and a separate database
- The guest didn't get the code and left
- No way to tell whether the SMS arrived
With ORDR
- Campaigns to guests from the ORDR base
- Codes and statuses go out on their own
- Every SMS shows its delivery status
How we connect SMS campaigns
The ORDR team does it all — no need to connect your own SMS service.
- 1
Request and demo
We show which SMS guests receive and how to build a campaign.
- 2
Sender name
We register your brand name that the SMS come from.
- 3
Templates and scenarios
We set up the texts of codes, statuses and your first campaign.
- 4
SMS go out
We send a test SMS and switch it on.
We'll connect SMS campaigns to ORDR
On the demo we'll show how to build a campaign from the ORDR guest base and see who it reached.