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ORDR

Integration · Messengers and SMS

WhatsApp chats become ready orders

Operators handle WhatsApp chats in ORDR CRM and place the order right in the chat with a payment link. Guests also get login codes and order statuses in WhatsApp.

How we integrate with WhatsApp

ORDR connects to your number through the official WhatsApp Business. The number stays yours.

Where it works

  • Guest sign-in
  • Order statuses
  • Campaigns
  • Operator chats
  • Restaurant team
ORDRAn order with a number and history
  • WhatsApp → ORDRGuest chatsMessages land in a shared queue: an operator takes a chat, hands it over or closes it.
  • ORDR → WhatsAppOrder and paymentThe operator builds the order in the chat and sends a payment link, and the order goes to the POS.
  • ORDR → WhatsAppCodes and statusesLogin codes and order statuses go to the same chat. If a message doesn't arrive, ORDR sends an SMS.
WhatsApp

What changes in the restaurant

Without integration

  • Orders get lost in staff phones
  • Nobody knows who told the guest what
  • Orders from chats are re-entered into the till

With ORDR

  • Every chat in one queue with its history
  • An order from a chat goes to the POS on its own
  • Guests get statuses without phone calls

How we connect WhatsApp

The ORDR team does it all — you provide the number or account we connect.

  1. 1

    Request and demo

    We show which messages guests and your team receive.

  2. 2

    Connecting WhatsApp

    We add the credentials to ORDR, separate ones for each city if needed.

  3. 3

    Templates and scenarios

    We set up the texts of codes, statuses and auto-replies.

  4. 4

    Messages go out

    We send a test message and switch it on.

Other messengers and SMS

We'll connect WhatsApp to ORDR

On the demo we'll show how a chat becomes an order and the guest gets statuses without phone calls.

Message us on WhatsApp