Integration · Messengers and SMS
Website chat — orders straight from the conversation
Guests write in Astra chat on the restaurant website, and an ORDR CRM operator replies and places the order without sending the guest to another window.
How we integrate with Astra chat
Astra chat is embedded in your website, and conversations land in the same ORDR CRM queue as WhatsApp and Telegram.
Where it works
- Guest sign-in
- Order statuses
- Campaigns
- Operator chats
- Restaurant team
An order with a number and history- Astra → ORDRGuest messagesA question from the website chat lands in the operator queue.
- ORDR → AstraReply and orderThe operator replies, builds the order and sends a payment link.
What changes in the restaurant
Without integration
- Website questions get lost in email
- Guests leave without an answer
With ORDR
- Website chat in one queue with messengers
- The order is placed right in the conversation
How we connect Astra chat
The ORDR team does it all — you provide the number or account we connect.
- 1
Request and demo
We show which messages guests and your team receive.
- 2
Connecting Astra chat
We add the credentials to ORDR, separate ones for each city if needed.
- 3
Templates and scenarios
We set up the texts of codes, statuses and auto-replies.
- 4
Messages go out
We send a test message and switch it on.
We'll connect Astra chat to ORDR
On the demo we'll show how a chat becomes an order and the guest gets statuses without phone calls.